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Privacy Policy – Bumi Pancasona

Last updated: 01 August 2025

1. Introduction & Scope

Welcome to Bumi Pancasona. We are committed to protecting the privacy of our website visitors and prospective members. This Privacy Policy explains how we collect, use, store, share and protect the personal data you provide when you request to book our facilities via WhatsApp or simply browse our site.

2. Information We Collect

  • Personal data: name, phone number, IP address and the purpose/intent of your booking request.
  • Non‑personal data: device type, browser type, location and other analytics data collected through Google Analytics and SEO tools.

3. How We Collect Information

  • Directly from you when you send a booking or membership‑candidate request via the website form or WhatsApp.
  • Automatically via Google Analytics and SEO tools for visitor‑tracking and performance insights.

4. How We Use Your Information

  • To respond to your booking or membership‑candidate request (e.g., confirm availability, answer questions).
  • To communicate with you through WhatsApp or e‑mail regarding your request.
  • To analyse website traffic, visitor location and usage patterns so we can improve the site and our services.
  • To comply with legal obligations under Indonesia’s Personal Data Protection Law (Law No. 27/2022) and other applicable regulations.

5. Sharing & Disclosure

We do not sell, rent or lease your personal data. We may share it only with:

  • WhatsApp / Customer Service Team – to manage booking requests.
  • Google Analytics – for aggregated, anonymised website‑performance analytics.
  • Legal authorities – when required by law, court order or to protect our rights.

6. Cookies & Tracking Technologies

We use **cookies, web beacons and similar technologies** (via Google Analytics) to:

  • Remember your device information.
  • Analyse site traffic and improve functionality.
  • Provide insights on visitor location and device type.

You can manage cookie preferences via your browser settings. More details are in our separate Cookie Policy.

7. Your Rights & Choices (Indonesian PDP Law)

  • Access – request a copy of the personal data we hold about you.
  • Correction – ask us to correct inaccurate or incomplete information.
  • Deletion – request removal of your personal data (subject to legal obligations).
  • Restriction – limit how we process your data.
  • Data portability – receive your data in a structured, commonly used format.
  • Withdraw consent – you may withdraw consent at any time; we will cease processing your data **within 72 hours** of receiving the request (per Securiti.ai).
  • Objection to processing – you may object to any processing, including automated decision‑making.
  • Complaint – you may lodge a complaint with the Indonesian Data Protection Authority (PDPA) if you believe your rights have been violated.

To exercise any of these rights, contact us using the details in Section 12.

8. Data Security & Retention

  • We implement industry‑standard security measures (encryption, firewalls, access controls) to protect your data.
  • Personal data is retained **only as long as necessary** for the purposes described, or as required by law (e.g., tax records for 7 years).

9. International Data Transfers

If we transfer data outside Indonesia (e.g., to cloud providers), we ensure an adequate level of protection through standard contractual clauses or other lawful mechanisms, as required by the PDP Law.

10. Legal Compliance

  • Indonesia Personal Data Protection Law (Law No. 27/2022) – extraterritorial scope, 72‑hour response requirement, consent withdrawal, data‑subject rights.
  • General Data Protection Regulation (GDPR) – for EU residents.
  • California Consumer Privacy Act (CCPA) – for California residents.
  • Sector‑specific obligations (e.g., handling health‑related information for fitness businesses).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on this page and the “Last updated” date will be revised.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: info@bumipancasona.com
  • Phone: 085316006979
  • Mailing Address: Jl Gelap Nyawang Kav 3, Kota Baru Parahyangan, Padalarang, Bandung, Jawa Barat, Indonesia
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